Privacy Policy

Information we collect

Depending on how you use the site, we may collect the following:

Contact details you give us, such as your name, email address, shipping and billing address, and phone number. Order and payment information, being the items you buy and the details needed to take payment, which is handled securely by our payment provider. Account information, if you create an account, such as your login and saved preferences. And information gathered automatically as you browse, including your device and browser type, your IP address, and how you use the site, collected through cookies and similar technologies.

How we use your information

We use your personal information to process and deliver your orders, to operate and improve the site, to answer your messages and provide support, to send you updates or marketing where you have agreed to receive them, to keep the site and your account secure and to prevent fraud, and to meet our legal and accounting obligations.

How we share your information

We do not sell your personal information. We share it only where it is needed to run our business: with the service providers who help us operate, including our ecommerce platform, our payment processor, and our delivery partners; with analytics and marketing providers, where you have agreed; and where we are required to by law, or in connection with a sale or reorganisation of our business.

Our store is hosted by Shopify, which collects and processes certain information on our behalf in order to provide the store to you. You can read more about how Shopify handles data in its own privacy policy.

Cookies

Our site uses cookies and similar technologies to keep it working, to remember your preferences, to understand how it is used, and to support marketing where relevant. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.

How long we keep it, and how we protect it

We keep your personal information only for as long as we need it: to provide the site, to meet our legal and accounting obligations, and to resolve any disputes. We take reasonable measures to keep it safe, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have rights over your personal information, including the right to access it, to have it corrected or deleted, to receive a copy of it, and to opt out of marketing at any time. To make a request, or to unsubscribe from marketing, contact us using the details below and we will respond as the law requires.

Children

Our site is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their location. If you believe a child has provided us with their information, please contact us and we will delete it.

International transfers

As our store is run with the help of providers in different locations, your information may be transferred to and processed in countries other than your own. Where it is, we take steps to ensure it remains protected in line with this policy.

Changes to this policy

We may update this Privacy Policy from time to time. The version that applies is the one published on this page, dated above.

Questions about your privacy, or a request about your information? Write to customercare@lawrencejacob.com and a real person will reply within one business day.