Legal
Returns & Refunds
We want every Lawrence Jacob purchase to be one you are glad to keep. If it is not, this page sets out how returns work, what qualifies, and how refunds are handled. We have kept it as clear as we can, so if anything is uncertain, please get in touch.
Our returns window
You may return eligible items within 60 days of the date your order was delivered. Requests made after this window has closed cannot be accepted, so please contact us promptly if you would like to return something.
At a glance
| Detail | Our policy |
|---|---|
| Return window | 60 days from the delivery date |
| Item condition | Unworn, unwashed, tags attached, original packaging |
| Return shipping | Paid by the customer |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timeline | Up to 10 business days after we receive the item |
| Original shipping refunded | No |
What can be returned
To be accepted, an item must meet all of the following when it reaches us:
- Unworn and unwashed, and otherwise unused
- With all of its original tags still attached
- In its original packaging and in good condition
- Accompanied by proof of purchase
Anything that shows signs of wear, has been washed, is missing its tags, or arrives without its original packaging cannot be accepted, and will be returned to you. We may assess the condition of any returned item before approving a refund.
How to start a return
Returns should be authorised before they are sent back, so please do not post anything to us without contacting us first.
To begin, email customercare@lawrencejacob.com with your order number and a brief note of the reason. We will reply within one business day with instructions on how to proceed, including where to send your item.
Return shipping
The cost of return postage is the customer's responsibility. We recommend using a tracked service, as we cannot take responsibility for items lost or damaged on their way back to us.
Damaged, faulty, or incorrect items
We take great care with every order, but if something is not right, we will put it right. If your item arrives damaged, faulty, or different from what you ordered, email customercare@lawrencejacob.com within 14 days of delivery, with your order number and a photograph, and we will arrange a replacement or refund.
Exchanges
We are happy to exchange an item that is faulty, damaged, or incorrect. For a straightforward change of mind, size, or colour, we do not offer direct exchanges: please return the original item and place a new order in its place.
Refunds
Once we have received and inspected your return, we will email you to confirm whether it has been approved. Approved refunds are issued to the original payment method used at checkout.
Please allow up to 10 business days from the day we receive your return for it to appear on your statement, depending on your bank or card provider. Original shipping is not refunded. If your refund has not arrived after that time, contact us and we will look into it.
Order cancellations
If you need to cancel an order, contact customercare@lawrencejacob.com as soon as you can. As we aim to dispatch quickly, a cancellation can only be made before your order has been packed. Once it has been dispatched, you can return it through the usual process once it arrives.
What cannot be returned
The following cannot be returned or refunded:
- Items returned outside the 60-day window
- Items that have been worn, washed, or altered
- Items missing their original tags or packaging
- Items without proof of purchase
- Original shipping charges
Contact
Any questions about a return or this policy? We are glad to help. Write to customercare@lawrencejacob.com, Monday to Friday, 9am to 6pm EST, and a real person will reply within one business day.