Legal
Shipping Policy
Every Lawrence Jacob order is prepared and sent with the same care as the pieces themselves. This page sets out where we ship, what it costs, how long it takes, and what happens if something does not go to plan. If you ever need a hand, we are only an email away.
Delivery summary
| Detail | Timeframe |
|---|---|
| Order processing | 1–2 business days (Monday to Friday) |
| Transit time | 3–6 business days (Monday to Friday) |
| Estimated total | 4–8 business days from order date |
| Order cut-off time | 5:00 PM EST (Monday to Friday) |
| Carrier | USPS |
Orders placed after 5:00 PM EST or on weekends and public holidays will begin processing on the next available business day.
Where we ship
At present, Lawrence Jacob ships within the United States only. We do not yet offer international delivery, though we hope to in time.
What shipping costs
Shipping is complimentary on every order. There is no minimum to reach and no surcharge for size or weight, so the price you see at checkout is the price you pay.
From order to doorstep
Once your order is placed, we begin preparing it, usually within one to two business days.
When your order leaves us, we will email you to let you know it is on its way. From there, most orders arrive within three to six business days.
Tracking your order
Every order ships with tracking, and the link arrives by email the moment your parcel is on its way. If you have an account with us, you will also find it there. If a tracking email has not reached you within a few days of ordering, please check your spam folder first, and if it is still missing, write to us and we will sort it out.
If a parcel goes missing
If tracking shows your order as delivered but it has not reached you, it is worth checking with neighbours and any safe spots around your home first, as carriers sometimes leave parcels out of sight. If it still cannot be found, get in touch and we will help you look into it and, where needed, raise a claim with the carrier.
Delivery address
Please check your delivery address carefully at checkout, as we are not able to take responsibility for an order sent to an address entered incorrectly. If an order is returned to us because of an address error, we will refund it, and you are welcome to place a new order with the correct details.
If you need to change an address after ordering, write to us as soon as you can with your order number. We will do our best before your order is packed, but once it has left us we are unable to redirect it.
Delivery delays
We do all we can to meet the timescales above, but now and then a delay happens that is outside our hands, such as carrier disruption, severe weather, or an especially busy period. We cannot take responsibility for delays once your order is with the carrier, but if yours is well overdue, contact us and we will chase it up on your behalf.
Contact
Any questions about delivery, or about this policy? Write to customercare@lawrencejacob.com, Monday to Friday, 9am to 6pm EST, and a real person will reply within one business day.